5 Year Warranty

A 5-year comprehensive warranty is applicable on the purchase of Voltas ACs, made till 31st May 2023 from our retail channel partners, Voltas.com, TATA Basera and Croma (Online / Offline) customers only, and not for Flipkart, Amazon, and other e-Commerce customers.

5-year comprehensive warranty (1 + 4 year extended) including all functional parts.

Extended warranty applicable when all of the below conditions are met.
1) Customers to register with Voltas for the extended warranty within a week of purchase.
2) Unit is installed by Voltas Authorized Service Partner.
3) Preventive Maintenance from 2nd year till 5th year (which will be on chargeable basis) is done by Voltas Authorized service partner.

For this special extended warranty, the customer need to register and send a SMS ‘WTA’ to 9289525321 within 7 days of purchase. Call Centre representative will call back to customer to take all required details and update in system, as per the details required:
a) Customer Name, Address, Mobile Number, E-mail ID;
b) Dealer name, Invoice number, Invoice date;
c) Model name & Serial No.).

In Extended Warranty Gas Charging & Labour cost will be excluded

Offer is not applicable on Cassette, Floor Standing and Mega Split.

Offer valid for Domestic customers only

Any institutional sale is not covered.

All Offers valid till stocks last and are subject to change without prior notice by Voltas at its sole discretion.

Offers valid on select models only, sold through Voltas authorized Channel Partners.

For standard warranty terms refer to the user manual.

For product registration, call or Whatsapp on 9650694555, or SMS 'WTA' to 9289525321

Voltas Cashback Construct:

Products	3 Months		6 Months		9 months		12 Months		Max. Cashback
	EMI	Cash Back	EMI	Cash Back	EMI	Cash Back	EMI	Cash Back
Air Cooler	YES	NIL	YES	NIL	NIL	NIL	NIL	NIL	-
X Series Models	YES	NIL	NIL	NIL	NIL	NIL	NIL	NIL	-
FS-AC, Inverter AC & H/C ; Classic and Deluxe	YES	NIL	YES	NIL	MIB – 5%	NIL	MIB – 5%	NIL	-
Adjustable, Maha Adjustable and UVC, 4 and 5 Step IAC Models	YES	NIL	YES	NIL	MIB – 5%	NIL	MIB – 5%	NIL	-
Executive, Zenith and Premium Series, 6 Step IAC Models	YES	NIL	YES	NIL	MIB – 5%	NIL	MIB – 5%	NIL	-
Hot and Cold - Vectra Platina and Vertis Prism	YES	10%	YES	10%	MIB – 5%	10%	MIB – 5%	10%	4000

TERMS AND CONDITIONS

The Terms and Conditions for the Cashback offer is as below:

1. Up to 10% Cashback on selected Voltas Hot & Cold Air Conditioner Models. (SAC18H Vectra Platina / SAC24H Vectra Platina / SAC183VH Vertis Prism / SAC243VH Vertis Prism) through Easy EMI Transactions.

2. Maximum Cashback to be credited is Rs.4000 for Voltas

3. The offer is valid on 3,6,9,12 EMI on selected banks (ICICI, Bank of Baroda, AU Small Finance and One Card Credit Cards and ICICI Debit cards) on selected categories.

4. 18 Months EMI Transactions is only available through ShopSe only.

5. Beyond 5% the Interest for 9 & 12 months would be borne by the customer on selected categories for Voltas.

6. 3 Months EMI is not applicable in HDFC Credit cards and Debit cards.

7. Offer Validity – 1st December 2022 till 31st May 2023.

8. The cashback amount will get printed for eligible cardholders on the charge slip.

9. The amount mentioned on the charge slip will be final.

10. Valid only on Easy EMI transactions which are done on the "Brand EMI" option through Pine Labs only.

11. Cashback posting - The cashback will be credited in 90 days after offer end date on a best effort basis. Transactions reversed or canceled will not qualify for the Cashback.

12. GST on the Interest Component is not reversed.

13. Offer applies for a limited period and will be valid as per the discretion of the brand.

14. As per RBI Guidelines, interest will be applicable for EMI transactions as per charge slip which will be posted back along with the Cash Back amount.

15. Rs 199+ GST will be applicable on all HDFC CC and DC Transactions

16. PF on other bank credit cards and debit cards might be applicable with their sole discretion. Kindly note that brand has no role in the same and this is between the credit card holder and their bank

17. This offer is valid on all Retail Credit Cards held by individuals.

18. This offer is not valid on Corporate Business, Commercial Credit Cards, and NRI cards.

19. All queries with regards to the Offer will be valid/open for escalation only up to 60 days from the posting date – a post which Voltas / Bank is not liable for any cashback postings.

20. For cashback eligibility, the transaction should happen under the Brand EMI option on Plutus machines only for Pine Labs.

21. The Customer can avail cashback only on 1 transaction per card during the offer period.

22. Models in the cashback can be changed or removed during the offer period.

23. **The Definition of MBO’s and Brand Shops’ is as per the brand guidelines and may change upon time to time.

24. Any dealer can be removed or added in the offer at any given point of time without informing any bank. Kindly note that it is the sole discretion of the brand.

25. In case there is more than one offer available simultaneously, no two offers can be combined by the participant. It shall be entirely at the discretion of the Bank to consider any exceptions to the above.

26. All taxes, duties, levies, or other statutory dues and charges payable in connection with the benefits accruing under the Offer shall be borne solely by the Customer. Bank and Voltas will not be liable in any manner whatsoever for any such taxes, duties, levies, or other statutory dues.

27. The Offer is only valid for Offline purchase and is valid only authorized dealers mapped with the aggregator.

28. Any Customer availing this offer shall be deemed to read, understand, and accept these T&C.

Lifetime Warranty on Compressor

Lifetime Warranty on inverter compressor i.e. 10 Years warranty on invertor compressor* is applicable on purchase of Voltas Inverter ACs only, made till 31st May 2023 for all customers.
{*As per E-Waste Management rules - 2018 Guidelines, the average life of an AC (excluding Centralized AC) is 10 years (which defines the lifetime of the inverter compressor in the offer)}

Warranty of 9 years (108Months), on the compressor of Inverter Air Conditioner and 4 years (48 Months) on the compressor of Fix Speed Air Conditioner, this additional compressor warranty is applicable after the completion of 1st year warranty. In this warranty period of compressor, the purchaser shall be, only entitled to repair/replacement of compressor at free of cost, wherein the additional/ancillary cost associated with Gas, Labour, Transportation or any other parts shall be borne by the purchaser.

In the case of any Promotional/Extended warranty scheme launch, there will be no further extension of additional warranty of compressor (i.e. maximum warranty life for compressor is standard Warranty 1year+ Additional warranty of 4year or 9year basis on type of product).

To avail Services, call to be registered with Voltas by using WhatsApp Number 9650694555 or Customer Care call center number 9650694555/1860 599 4555, wherein only cleaning or the unit/part in the unit due to dust accumulation on portions of the unit, general explanations are not to be considered as defect.

Easy EMI

Applicable on purchase of any Voltas Split or Window AC through Authorised Dealers.

Schemes: Tenure up to 12 months

The offer is through select NBFCs.

This finance offer is applicable till 31st May 2023

The Offer is only valid for Offline Purchases & Online purchases through Voltas voltas.com (https://www.voltas.com/).

Finance at the sole discretion of the finance company.

Installation at ₹499/- only

Installation offer at special price of ₹499/- is available only on Voltas Split ACs, purchased through authorized channel partner and installed through authorized service franchisees / SSDs.

It does not include any carpentry and masonry charges.

The offer is only valid till 31st May 2023.

Easy EMI on Voltas Fresh Air Coolers

1. Valid through Selected NBFC’s and Credit Cards.

2. Tenure up to 12 Months applicable.

3. Valid through Voltas authorized dealers in the offline channel and voltas.com (3 and 6 Months).

4. Finance is at the sole discretion of the company.

5. Offer valid till 31st May 2023

6. Offer valid till the stock lasts.

Easy EMI on Voltas Commercial Refrigeration Products.

1. Valid through Selected NBFC’s.

2. Tenure up to 12 Months applicable.

3. The Offer is only valid for Offline Purchases & Online purchases through Voltas.com

4. Finance is at the sole discretion of the company.

5. Offer valid till 31st May 2023

6. Offer valid till the stock lasts.

1 Year Comprehensive Warranty

1 Year Comprehensive Warranty is on purchase of all Visi Cooler, Water Cooler & Water Dispenser Range from our retail channel partners and online partners.

Labor charges & Preventive Maintenance after one year to be borne by the customer.

To avail this extended warranty, end consumer has to simply send a SMS ‘WTA’ to 92895 25321 within 7 days of purchase. Our call center will call back the customer to take all required details. Once registration is done, a confirmation mail will be sent to customer email id.

Commercial Refrigerators: 4 Year Comprehensive Warranty on Freezers and Coolers

4 Year Promotional Comprehensive Warranty is on purchase of all Chest Freezer, Chest Coolers, Convertibles & Glass Top models applicable for purchase from our retail channel partners & voltas.com customers only, and not for Flipkart, Amazon, and other e-Commerce customers.

Offer valid till 31st May 2023

To avail this special extended warranty, end consumer has to simply send a SMS ‘WTA’ to 92895 25321 within 7 days of purchase. Our call center will call the customer to take all required details. Once registration is done, a confirmation mail will be sent to customer email id.

On Extended Warranty Gas Charging & Labour cost will be excluded.

T&C of the Offer

Standard Installation charges for Split AC INR 599+GST & Window AC INR 499+GST for Purchase from Retail / Voltas.com & EESL. Standard Installation charges for Split AC INR 1500+GST & Window AC INR 499+GST for Purchase from Online channels like Flipkart / Amazon etc.

* No extra payout from the company.

Offer Valid till 31^st May 2023

 

Following Jobs are covered under standard installation:

1. Mounting and installation of indoor unit on wall & Window AC in Frame/Suitable place
2. Making hole on standard brick wall (up to 10 inch. wall) for taking out copper tubes & Drain pipe
3. (If Stone based wall/concrete wall / if core drilling is needed or more than 10inch. wall additional charges will be
4. applicable as per actual)
5. Placing the Outdoor unit at suitable location
6. Interconnection of copper pipes, cables & Drain pipe provided with product.
7. Connecting the wiring and commission the unit.
8. Installation of stabilizer provided by customer.

 

Offer valid for Domestic customers only & any additional work as per below to be charged accordingly

1. Extra Copper Piping / Wiring / Drain Pipe
2. Core Drilling / Cutting
3. Stand Fitting
4. Other Accessories
5. Extra Carpentry / Masonry Work

Jobs that are not covered under standard installation: -

 

1. Installation of outdoor stand if required 

• ODU stand supply & installation at INR 750 +18%GST
• If stand is provided by customer, then the installation of ODU stand will be charged at INR 300+18%GST

2. Extra interconnecting pipe with insulation if required at INR.750 +18% GST –Running Per Meter (Including gas Charging). If Piping & Cable provided by customer labor charge with Gas charging at INR 225/+18%GST running per meter
3. Extra Electrical cable if required at INR. 135 +18%GST Running per Meter
4. Supply & installation of flexible drain pipe at INR 90 +GST Running per Meter
5. Chiseling Work if required at INR 200 +GST Running Per Meter
6. If Stone wall/concrete wall / if core drilling is needed, additional charges will be collected. (drilling on pillar not recommended). In any case if the customer insists then a self-declaration from customer saying “Customer takes the responsibility for any issue related with Stone wall/Concrete wall core cutting” to be collected on job sheet. The Charges applicable will be at INR 1200 +18% GST per hole.  
7. Dismantling of old split AC unit at INR 750/+18%GST & old window AC unit at INR 350/+18%GST
8. Dismantling the old split AC with Installation of New split AC at same place at INR 1250/+18%GST & Dismantling the old window AC with Installation of New window AC at same place Dismantling the old Split AC with Installation of New split AC 700/+18%GST
9. Wooden frame work, glass/grill cutting for the installation of window AC is needed the same will be charged at INR 650+18% GST for Wooden frame & INR 1500+18% GST for glass/grill cutting.
10. Extra height or any special arrangement like scaffolding according to safety at site if required, it has to be arranged by the customer.
11. Installation at the sites on old refrigerant pipes, nitrogen flushing & pressure testing to be charged at INR 750/+18%GST per unit, although installation with old pipes are not recommended.

15% Cashback Offer

Offer on EMI:

• Get 15% Cashback on Voltas Air Conditioners (WAC and SAC)
• Minimum transaction value – 20,000/- for Air Conditioners
• Max Cash back – 3000
• Card Type – Credit cards and Debit Cards EMI only, 1 Transaction per card during the offer period.
• Valid on - 3,6,9 and 12 Months EMI Schemes only for Banks other than HDFC Credit Cards and Debit Cards.
• Valid on – 6,9- and 12-months EMI Schemes for HDFC Bank Credit and Debit Cards EMI Transactions.
• Offer Period – 15th Oct 2022 till 31st May 2023

Terms & conditions

The Terms and Conditions for the Cashback offer is as below:

1. Up to 15% Cashback on selected Voltas Air Conditioner Models through Easy EMI Transactions.
2. Maximum Cashback to be credited is Rs.8000 for Voltas
3. The offer is valid on 3,6,9,12 EMI on selected banks (ICICI, Bank of Baroda, AU Small Finance, Kotak, Federal, Yes Bank & One Card Credit Cards and ICICI Debit cards) on selected categories.
4. Beyond 4% the Interest for 9 & 12 months would be borne by the customer on selected categories for Voltas.
5. 3 Months EMI is not applicable in HDFC Credit cards and Debit cards.
6. Offer Validity – 1^st March 2023 till 31^st June 2023.
7. The cashback amount will get printed for eligible cardholders on the charge slip.
8. The amount mentioned on the charge slip will be final.
9. Valid only on Easy EMI transactions which are done on the "Brand EMI" option through Pine Labs only.
10. The above offers are also available on ShopSe, PayTM, Benow & Innoviti on selected categories and banks.
11. Cashback posting - The cashback will be credited in 90 days after offer end date on a best effort basis. Transactions reversed or canceled will not qualify for the Cashback.
12. GST on the Interest Component is not reversed.
13. Offer applies for a limited period and will be valid as per the discretion of the brand.
14. As per RBI Guidelines, interest will be applicable for EMI transactions as per charge slip which will be posted back along with the Cash Back amount.
15. Rs 199+ GST will be applicable on all HDFC CC and DC Transactions
16. PF on bank credit cards and debit cards is on the sole discretion of the bank. Kindly note that brand has no role in such charges and this is between the credit card holder and the bank
17. This offer is valid on all Retail Credit Cards only held by individuals.
18. This offer is not valid on Corporate, Business, Commercial Credit Cards, and NRI cards.
19. All queries with regards to the Offer will be valid/open for escalation only up to 60 days from the posting date – post 60 Days Voltas / Bank is not liable for any cashback postings.
20. For cashback eligibility, the transaction should happen under the Brand EMI option on Plutus machines only for Pine Labs.
21. The Customer can avail cashback only on 1 transaction per card during the offer period.
22. Models in the cashback can be changed or removed during the offer period.as per the discretion of the Company.
23. **The Definition of MBO’s and Brand Shops’ is as per the brand guidelines and may change upon time to time.
24. Any dealer can be removed or added in the offer at any given point of time without informing any bank. Kindly note that it is the sole discretion of the brand.
25. In case there is more than one offer available simultaneously, no two offers can be combined by the participant. It shall be entirely at the discretion of the Bank to consider any exceptions to the above.
26. All taxes, duties, levies, or other statutory dues and charges payable in connection with the benefits accruing under the Offer shall be borne solely by the Customer. Bank and Voltas will not be liable in any manner whatsoever for any such taxes, duties, levies, or other statutory dues.
27. The Offer is only valid for Offline purchase and is valid only authorized dealers mapped with the Aggregator.
28. Any Customer availing this offer shall be deemed to read, understand, and accept these T&C.

Offer on EMI

• Get 10% Cashback on Voltas Air Coolers
• Minimum Transaction Value – 10,000/- for Air Coolers
• Max Cash back – 3000
• Card Type – Credit cards and Debit Cards EMI only, 1 Transaction per card per month
• Valid on 3 and 6-months EMI Schemes only
• Offer Period - 1st June'20 till 30th June'20

Terms & conditions

• This offer (“Offer”) is made for residents of India (“Customers”) purchasing from Voltas Brand Product (Air Coolers) (“Buying”) from authorised stores mapped with the Pine Labs.
• Customer can avail upto 10% (Ten per cent) cashback on any Voltas Air Coolers purchased from store. The Offer is valid from 1st June’20 to 30th Jun’20
• The Offer is applicable on Bank of Baroda and Standard Chartered Credit Cards and Federal Bank Debit Cards.
• The Offer would be applicable on a minimum Transaction of 10,000 (Rupees Ten Thousand) for Air Coolers.
• The offer is valid only on Brand EMI Transactions thru Pine Labs.
• The maximum amount of cashback is Rs. 3000/- (Three thousand only)
• The offer is applicable only on 3 and 6 months EMI’s for Air Coolers
• The amount of Cash back printed on the charge slip would be applicable and considered final.
• The customers are advised to retain the charge slip till the receipt of the cash back amount.
• Valid on Easy EMI transactions done on "Brand EMI" option.
• For cash back eligibility, transaction should happen under Brand EMI option on Plutus machines only for Pine Labs.
• The Customer can avail cash back only on 1 (one) transaction in a month per card.
• In case there is more than one offer available simultaneously, no two offers can be combined by the participant. It shall be entirely at discretion of the Bank to consider any exceptions to the above.
• The cashback will be processed for the eligible Customers within 90 (ninety) days from the end of date of transaction and credited to Customer’s card account. In case of Lockdown, it might get delayed to some days.
• The present terms and conditions are to be read in conjunction with, and not in derogation of, the cardholder agreement entered with the Banks (available at https://www.myvoltas.com/privacy-policy )
• In event of any inconsistency between the terms of this Offer and the cardholder agreement, terms of Offer shall prevail.
• All complaints, claims, disputes, concerns, issues, etc., regarding the Offer should be taken up directly with Bank.
• All complaints, claims, disputes, concerns, issues, etc., regarding the product & services in the store should be taken up directly with Voltas & Stores.
• The cashback is non-transferable, non-exchangeable and non-encash able.
• All purchase made under this Offer shall be subject to terms & conditions of availability of these products at Voltas Stores
• Offer is not applicable on Corporate and NRI Credit Cards.
• In case of partial/full cancellation/return of the purchased product, the Offer stands void and the Customer will not be eligible for the cashback.
• Voltas and Respective Banks reserve the right to extend withdraw or terminate this Offer without prior notice, without assigning any reasons and without any liability towards any person.
• Banks and Voltas reserve the right to add, amend or replace all or any of the terms of this Offer, whether similar to this Offer or not, without prior notice and without assigning any reasons.
• All taxes, duties, levies or other statutory dues and charges payable in connection with the benefits accruing under the Offer shall be borne solely by the Customer. Bank and Voltas will not be liable in any manner whatsoever for any such taxes, duties, levies or other statutory dues.
• In the event of any misuse or abuse of Offer by the Customer, Banks reserves the right to deny the Offer.
• Banks and Voltas shall not be liable for any losses or damages that may be suffered, by a Customer, directly or indirectly, as a result of participating in the Offer and/or by the use or non-use of the Card.
• The liability of Bank towards the Customer under this Offer shall not exceed the amount of cashback printed on the charge slip.
• Voltas & Banks reserve the right to disqualify any cardholder from the benefits of the offer if any fraudulent activity is identified as being carried out for the purpose of availing the benefits under the offer or otherwise by use of the Card.
• By purchase through the Card during the Promotion Period, Customer (i) Confirms that the its participation in the Offer is voluntary; (ii) Unconditionally and irrevocable agrees to these terms and conditions; (iii) Consents that all information provided by the Customer may be shared by partner with its agents, representatives, service providers and employees, and may be used to send promotional information pertaining to Voltas to the Customer, in future. (iv) Have read, understood and accepted these terms and conditions.
• Click here for Store locations- https://www.myvoltas.com/store-locator

T&C for the offer:

The warranty card entitles you to:

1. Repair or replacement free of charge of any defective/faulty part(s) of the Air Cooler for a period of 12 months from the date of purchase.
2. The defective part/material shall be replaced with a functionally working equivalent part.
3. Free after sales service during the above mentioned period is available within the municipal limits of the city or town where the company's office or your dealer is located.

The warranty is valid only when:

1. The application has been installed, used & maintained in accordance with the instruction manual.
2. The warranty card & cash memo duly signed by the authorized dealer are presented with the complaint.
3. The appliance has not been opened or tempered with, by any unauthorized person.

The warranty does not apply for:

1. Damages due to chipping, peeling, plating and denting.
2. Breakage or damage to components made out of Bakelite, Urea, ABS, SAN and such plastic materials, rubber parts & cord.
3. Normal wear & tear of parts.
4. Damage resulting from accidents, mishandling or negligence on part of the customer.
5. If the original serial number is removed, obliterated or altered from the Air Cooler.

Lability for consequential loss or damage is neither accepted nor implied.

Standard Installation at ₹499/- only on Voltas All Star Inverter ACs

Installation offer at special price of ₹499/- is available only on Voltas All Star Inverter ACs, purchased through authorized channel partner and installed through authorized service franchisees / SSDs.

It does not include any carpentry and masonry charges.

The offer is only valid till 30th November, 2019.

Free Standard Installation on Voltas Fixed Speed Split ACs

Free Installation offer is available only on Voltas Fixed Speed Split ACs, purchased through authorized channel partner and installed through authorized service franchisees / SSDs.

It does not include any carpentry and masonry charges.

The offer is only valid till 30th November, 2019.

True Zero Finance Offer

True Zero Finance offer entail zero down payment, zero processing fees and zero interest fee.

It is applicable on purchase of Voltas All Star Inverter ACs and Fixed speed Voltas Split ACs.

Scheme on Fixed Speed Split ACs: 12/0, 10/0, 12/4

Scheme on 3 Star Inverter ACs: 10/0, 12/4

Scheme on 4 & 5 Star Inverter ACs: 12/0, 10/0, 12/4

The offer is through select NBFCs.

Finance at the sole discretion of the finance company.

This finance offer is applicable till 30th November, 2019.